At West Coast Tree Service, we are committed to providing quality products and excellent customer service. If you are not fully satisfied with your purchase, our Refund and Returns Policy outlines the steps and conditions for processing returns, exchanges, and refunds. Please read the policy carefully to understand your options.
Returns
We accept returns on eligible items within 30 days of purchase, provided they meet the following conditions:
- Items must be unused, in original packaging, and in the same condition as received.
- Proof of purchase, such as a receipt or order confirmation, must be included with your return.
To initiate a return, please contact our customer service team at [info@westcoasttreeservice.com] with your order number and details of the item(s) you wish to return. Our team will provide instructions on where to send the return and any additional steps required.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 5-10 business days. Please note:
If the returned item was part of a promotion, any promotional discounts or codes may affect the final refund amount.
Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [info@westcoasttreeservice.com] with a description and photo of the issue. We will arrange for a replacement item or provide guidance on next steps.
Non-Returnable Items
The following items are not eligible for return or refund:
Personalized or custom-ordered products
Gift cards
Sale or clearance items (final sale)
Items damaged due to misuse or improper handling
Shipping Costs for Returns
Customers are responsible for paying shipping costs for returning items, except in cases of defective or incorrect items. If an item is determined to be defective or incorrect, we will cover return shipping expenses.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please check with your bank or credit card provider, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [info@westcoasttreeservice.com].
Order Cancellations
If you need to cancel your order, please contact us immediately at info@westcoasttreeservice.com. If the order has not yet shipped, we will process the cancellation and issue a full refund. Once an order has been shipped, our standard return and refund policy applies.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
West Coast Tree Service
Email: info@westcoasttreeservice.com
Phone: (559)736-6994
Address: 2205 Hilltop Dr #1031 Redding, CA 96002 United States
By continuing to use our website, you agree to this Privacy Policy and consent to our data practices. Thank you for trusting West Coast Tree Service with your information.